Our Reviews

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Reviews From Areas We Serve in the Low Country

Your Restoration Experts in Charleston

Here at Restoration 1 of Greater Charleston, we take your reviews seriously. We find immense pride in knowing the quality of our property restoration services directly benefited you and your home. As such, we want to hear about your recent experience. If you were satisfied with the restoration services you received, we want to know. If there is anything we could do to improve, we also want to hear from you. We use your feedback to improve how we operate each day.

We Strive for 100% Satisfaction

Using innovative restoration techniques and advanced restoration equipment, we have the utmost confidence in our work. Still, we strive tirelessly for 100% satisfaction. We hire the top restoration technicians, all of whom are certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC).

We make a point of going above and beyond for our customers. The experience you receive from Restoration 1 of Greater Charleston can directly affect your well-being and living arrangements for the future. As such, they must be exceptional. There can be no room for error in how we operate.

We Set the Industry Standards

There are countless restoration companies in the field today. Each one offers great services to the community. But each one also looks to Restoration 1 as the golden standard for property restoration. Every day, we further our reputation through hard work, affordable services, and trustworthy customer service. We have literally set the industry standards.

The residents of Low Country, SC, deserve exceptional service. Restoration 1 of Greater Charleston only aims to provide a high level of service that you and your family can rely on without a doubt.

For 24-hour property restoration services, or to leave us a review, contact Restoration 1 of Greater Charleston.

Why Choose Us

High Service Standards
24/7 Response Time
Emergency Services
Certified Experts
We Live In Your Community
Pride In Meeting Your Restoration Deadlines
We Guarantee The Use Of The Most Current Code Standards
We Have Experience Dealing With All Insurance Companies
We Consider You Part Of Our Family

Restoration 1 of Greater Charleston

4.9

Based on 66 reviews

review us on

Danielle Duncan

15:28 28 Nov 22

Marty and Scott were absolutely amazing!! I had 2 rooms in my house flood and was so emotionally lost on what to... do.They were so kind, patient and sweet. They even followed up with me after to make sure I was ok.They are life savers!!!read more

F.M. Aghaei

14:50 17 Oct 22

Last Friday I called & spoke with dispatch/1 of the reps. Amanda. She was very personal & honest as I expressed my... situation of believing I had a mold source in the house & needed help remedying it. ACUTE AC had spoken very highly of them on the referral to begin with. Ms. Amanda expressed that they could come for a look today & would assess if it could be dealt with easily or if an industrial rep would have to test as well. I was so grateful she understood I wanted to do the lowest cost treatments first & then move to heavier ones. I expressed I'd be willing to pay whatever as long as we could work together in that fashion. Mr. Scott showed up today from the Beaufort area I believe & did a 30 min run through of the whole townhome. He expressed his findings clearly-- letting me know he didn't think it was a huge mold problem. He said Stanley Steamer could probably clean up certain parts of the AC system & that would help. I was very impressed with him as well for not being over zealous & listening to what I had understood could be the over all issues. I will be using them for whatever else might come of water damage / mold in my unit. God bless yall & continue to grow your business!!read more

Suzi Raiford

15:55 23 Sep 22

Justine was first on the scene of a waterfall through our family room ceiling. Upon evaluation, Timothy was not far... behind and went to work immediately removing water, falling sheetrock, and our rug. They placed blowers and dehumidifiers which dried the scene within a few days.We were frantic when the catastrophe happened and Justine and other staff remained calm, empathetic and explained the process. Great job! 👍read more

Jovi Coloma

18:35 16 Sep 22

From start to finish, Restoration 1 made an unpleasant issue due to a shower leak in my crawlspace at my home an... exceptional experience. Everyone I spoke with was very professional, pleasant, and prompt! Would highly recommend and 100% hands down would utilize their services if the need would arise in the future. Thank you to the whole Restoration 1 team!!!read more

Bernie Miller

01:32 15 Sep 22

I hired this company to remediate the flooding of my garage and later was given a bill stating I them more money of... which no prior knowledge of before or fire the cleanup. I am not denying that they performed this service but that there was gross case of misunderstanding and communication on their part.read more

Jason Cook

00:40 29 Aug 22

Marty came out on a Sunday evening to assess a water leak in our bedroom ceiling. He was so helpful and friendly - even... when it turned out there wasn’t much for him to do at this stage given the particulars of our leak. He was great to talk to and learn what sort of things we need to do to get our leak situation taken care of - should we ever need disaster recovery services we will definitely call Marty!read more

rwillough

16:17 08 Aug 22

Had a toilet malfunction that covered our entire downstairs with half an inch of standing water. Restoration 1 got to... us in less than half an hour after we called. Marty and Peyton were amazing. They basically held our hand through the entire process during the five days of cleanup, including dealing with the insurance company. They had equipment in place quickly and came back every day for moisture checks. All we had to do was file the claim with the insurance company and they took care of the rest including submitting all the documentation. They turned a nightmare into something much easier to bear. They are a local small business but you would never know it because they can handle the big disaster projects like true professionals. Their customer service was top notch, super friendly and always available to answer questions day or night, really knew their stuff and made us feel like we were their only customer (even though they are super busy). Scott, the operations manager even stopped by to check on us and make sure we were ok even though he was on his way to another job. I highly recommend Restoration 1 for any kind of damage you need mitigated and cleaned up (water, mold, fire, crime scene, sewage…etc). If this kind of thing ever happens to us again they will be the first phone call we make!read more

Jennifer Cayer

15:09 26 Jul 22

I woke up one morning to a broken line in the back of my refrigerator and an inch of water throughout the entire first... floor of my house. Marty (team lead) and Scott (his boss) were at my house within an hour! It was a large job (I have a large home) and they took time to explain the process in the days it took to dry out the first floor. Their work prevented mold growth and saved our carpets... although our wood floor was toast. They worked with our insurance company too... everyone was professional and friendly and they made this crazy experience easier to handle. I recommend them without any reservations!read more

Cheryl Dillard

21:29 02 Mar 22

Justine and her partner were fantastic today! They were on time and were thorough in their checking of absolutely... everything to make sure there was no moisture anywhere behind the sheet rock. They even checked our downstairs neighbor’s place to double check there was no problem in their unit either. Most importantly, Justine was friendly! She smiled at us and made sure she reassured us everything was ok. We will use Restoration 1 again if we ever need to! Thank you!read more

Justice Cardoza

14:19 04 Feb 22

Excellent company! Very happy

Adrian Chavez

14:11 04 Feb 22

Definitely the best im the game please do not be afraid to do business with them!

Norma Huntley

15:31 25 Jan 22

Billy and Devonte were so kind and respectful, extremely responsive and had excellent communication skills. Would... highly recommend them to anyone.read more

ADK DOJO

16:45 11 Jan 22

Very responsive in mitigating damage caused by a broken water line. Professional interaction yet friendly and... understanding. Both Justine and Marty exceeded our expectations! Highly recommended!read more

jimstein03

13:14 25 Oct 21

Very professional company, they will get to you fast if you have an emergency and have a great crew!!

Jay Radencic

14:31 14 Sep 21

I can’t say enough good things! Sebastian and crew were here within an hour and kept us updated constantly. Highly... recommended!read more

Jamie, Bloodworth

13:07 26 Jul 21

Called this company in for a flood/sewage in the house. The two gentleman get there and give me a price of $5000 to... pull the floors and baseboards in which I had to pay 3000 something upfront. They put the equipment in on a Thursday and didn't return till monday. Once they arrived on Monday they checked the moisture content under the flooring and advised it was dry that they didn't have to pull the flooring up. I advised them the sewage backed up and the flooring had to be pulled up. Apparently there moisture meter wasn't working cause when they pulled the first piece of flooring up it was soaked. I told them to also pull the baseboards. It took them Monday and part of Tuesday to pull the floor up in which they didn't pull the floor up in one room cause they said a flooring company could do it. They didn't show on Wednesday even though they only had maybe 30 minutes of work left to pull the baseboards. I had to tell them to come get there equipment. I received the bill in the amount of 9000 how do you go from 5000 to 9000 when I had to do some of the work. Will never use this company again.read more

Tammy Jack

14:41 30 Jun 21

Billy Dee and Scott are the most polite and respective workers I have met in a long time!!! My mom Eunice Pitko has... them do a job at her house in Moncks corner, they were fast polite and efficient!!!read more

Kisha Robinson

22:08 27 May 21

Billie and Devontae were awesome! They were early and came ready to work. I would definitely recommend them!

Sean Majewski

16:59 27 May 21

Super great company. They made the process easy!

Bri Webb

17:40 21 May 21

Justine was absolutely amazing. She was so sweet and helpful during a stressful time. She came over almost everyday to... check up on the house and make sure everything was running smoothly. I would highly recommend Justine and Billy!!read more

Zoe Diggs

15:42 05 Apr 21

Justine and crew were awesome. Came out super quick on a Friday and did an overall awesome job! Thank you so much for... the help!read more

Hannah Denson

18:37 30 Sep 20

Restoration 1 of the Low Country has an awesome office staff and production crew! Allison and Cindy are amazing to work... with and the production crew gets the job done professionally and in a timely manner! I would definitely recommend these guys over and over again! Definitely 5 stars!read more

Patrick Crandell

20:45 28 Sep 20

By far the best crew I've had the pleasure to work along side of. We strive to get to jobs in a very timely manner,... assess the damage, and communicate with the homeowners throughout the entire process. This ensures a relatively stress free environment while we start our work and get to the bottom of any and all water, fire, smoke, and mold damages. Ensuring that every step is fully explained so there aren't any surprises.I would definitely hands down call restoration 1 of the low country for any disaster!read more

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